You have every right to be upset, I would be too. I would say a refund of your shipping costs would be letting the auctioneer/shipper off easy. Are the auctioneer/shipper the same entity or are they different companies. Also how was it advertised was it listed as with factory box in xx shape? If they refuse to deal with you I would post there name here and any other forums you belong too as well as leave feedback on their site if possible. If they make it right I would let people know that too.