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My experience with Colt service has also been exemplary. I've sent three guns to them and each time the work has been excellent.
I had purchased a Double Eagle 9 mm used and its finish looked rough, like it had been tumbled in a dryer inside of the hard plastic case (a lot of surface scratches). I sent it to Colt for a new ejector and was pleasantly surprised when I had got it back because they had buffed out all the scratches at no cost to me. I didn't ask for it to be done but I was glad they did it because the gun looked almost new.
Currently I have a Python in for some work and am waiting for them to send me the price quote. I have no qualms about sending a Colt back to W Hartford.
 
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