This was my first Colt purchase and so far I am a little disappointed. The first time to the range after a good cleaning I put about 15 rounds down range and had a failure to extract and the only way to get the case out was drive it out from the muzzle. I was using American Eagle so I tried cleaning it good and tried Federal and Winchester PDX and it just got worse. I sent it back to Colt at their request, at my expense . They signed for it the sixth of August and on the third call on the 16TH of August they finally logged it into their system. They told me in a month or so I would receive a letter which I did and the letter read that it was warranty work and I should receive it October 15TH and not to call before then because they would not give me an update status. Is this normal?