Hey Craig!To be blunt, yes, you are. You're not ordering a mass-produced widget from Walmart that someone has to just pick off a shelf and throw in a box with a shipping label. Most gunsmiths and gripmakers are one man shops and I know from experience, it can be difficult to accurately estimate lead time and answer emails. I've had several custom revolvers built, dealt with several gripmakers on dozens of custom grips, refinishers, engravers and leathermakers. Sometimes their estimates are accurate, sometimes they are not. ALL delivered what was asked and there are none I would not use again. Be patient and let him do his job. Every minute he spends on the phone or answering emails is a minute he's not doing the actual work.
How about I give you a cost and timeframe on a custom paint job on your beloved Harley you`re planning on riding to Daytona Bike Week and I hold you off for a few weeks without giving a heads up on what the delay is?
Wouldn`t fly with me and I bet you might have a problem with it. I honor my commitments and schedule. That`s why they call it a schedule.
Someone doesn`t give me the respect that a customer requires and I`m done doing business with them. My customers recommend my work, communication and ethics.
The point is, stuff happens even to the most dedicated artists and craftsmen and that is unavoidable but to leave someone in the dark is inexcusable.
I can`t see any reason to accept that behavior.