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I agree with both sides of this discussion. I think if you've been around this game for a while you know that the bigger name guys simply take longer than promised. For many reasons I suspect. I wish they'd be more realistic in their estimates but at the same time agree with the idea that if you are in a rush (for a special occasion or simply anxious) then you will be disappointed 95% of the time. If the smiths won't start setting more realistic expectations the customer needs to set their own if they are going to avoid ulcers as CraigC wisely stated above.
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