Sent one of my wife's DS's in to Colt for a trigger job. Her other DS has a great smooth feel and she wanted them both to be the same. I followed all the instructions online but have to admit their customer service reply system could use some updating. I have confirmation from FedEx they received the gun but nothing from Colt yet because they use USPS to let the customer know it arrived, they've inspected it and estimated costs for requested service. Yes, USPS/snailmail. Hey Colt, there's this really cool thing out there now called "email". Honest. It's really neat and makes communication faster, more efficient and economical. Okay, so much for tongue in cheek but really... snailmail?